Terms of Service

Effective Date: 11 November 2026

Welcome to Grand Vault Lab. These Terms of Service establish the conditions governing your access to and use of our website, https://www.grandvaultlab.com, including all purchases, browsing activities and customer services provided through our online store.

Grand Vault Lab is operated under the business name DEW CLOUD, with its supplied business address in Queensland, Australia.

Our store focuses on decorative products that help customers bring personality, warmth and visual balance to their homes, including artificial plants and flowers, decorative vases and candle holders.

By accessing our website, browsing our collections, creating an account or purchasing products, you agree to these Terms of Service and the other applicable policies published on our website.

Please read these terms carefully before using our services.

1. General Website Terms

These Terms of Service apply to all visitors, customers and other users accessing our website.

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you purchase products on behalf of another person or organisation, you confirm that you have the authority to do so.

You agree to use our website responsibly and only for lawful purposes.

You must not use our website in a way that:

• Violates applicable laws or regulations.

• Infringes another person's intellectual property rights.

• Interferes with website security or functionality.

• Introduces viruses, malicious software or harmful code.

• Attempts to gain unauthorised access to restricted systems.

• Involves fraudulent purchases or misleading information.

• Disrupts the shopping experience of other visitors.

We reserve the right to take reasonable measures to protect our website and business interests where these terms are breached.

2. About Grand Vault Lab

Grand Vault Lab is an online retail store offering decorative products designed to complement different interior styles and everyday living spaces.

Our product range includes:

Artificial Plants and Flowers

Decorative artificial greenery and floral arrangements intended to bring lasting botanical character to living rooms, bedrooms, offices, dining areas and other suitable spaces.

Decorative Vases

Vases in various designs, shapes, colours and finishes, intended to provide attractive display options for floral arrangements or independent decorative use.

Candle Holders

Decorative candle accessories designed to complement interior styling and create an inviting atmosphere when used appropriately.

Product availability, designs and collections may change over time.

3. Product Descriptions and Representations

We make reasonable efforts to ensure that product descriptions, images, dimensions, colours, materials and specifications are accurate and informative.

However, customers should recognise that certain visual differences may occur when products are viewed on different devices or display screens.

For example:

• Artificial flower colours may appear slightly different depending on screen settings.

• The texture and finish of decorative leaves may be represented differently under various lighting conditions.

• Vase colours, surface patterns and finishes may vary slightly between individual items.

• Candle holder dimensions and decorative proportions should be reviewed carefully before purchase.

Such minor visual differences do not remove our obligations where a product materially differs from its description or fails to meet an applicable consumer guarantee.

Customers should carefully review the available product information before placing an order.

4. Product Suitability and Safe Use

Customers are responsible for reviewing product descriptions and following any applicable product instructions.

Artificial Plants and Flowers

Artificial plants and flowers are decorative products and should not be treated as living plants.

For their proper care, customers should:

• Keep products away from excessive heat.

• Avoid prolonged exposure to harsh environmental conditions unless the product is specifically represented as suitable.

• Clean products according to any supplied care instructions.

• Avoid applying chemicals or cleaning agents that may damage decorative materials.

• Keep small detachable components away from young children where appropriate.

Unless specifically represented otherwise, customers should not assume that an artificial plant is suitable for outdoor exposure or weatherproof use.

Vases

Vases should be handled carefully, particularly where they are manufactured from glass, ceramic or other fragile materials.

Customers should:

• Place vases on stable and level surfaces.

• Avoid placing fragile products where they may be easily knocked over.

• Use the product according to its stated intended purpose.

• Avoid sudden impacts or excessive pressure.

• Follow any specific cleaning and care instructions.

Decorative vases should not be used to store food or beverages unless expressly represented as suitable for that purpose.

Candle Holders

Candle holders should be used only with compatible candles and in accordance with any supplied instructions.

Where a product is intended for use with an open flame, customers should:

• Place it on a stable, heat-resistant surface.

• Keep it away from curtains, paper, artificial flowers and other combustible materials.

• Never leave a burning candle unattended.

• Keep burning candles away from children and pets.

• Avoid touching heated surfaces.

• Allow the product to cool before handling or cleaning.

• Discontinue use if the product becomes unstable, cracked or damaged.

Decorative candle holders and candle-related accessories should not be assumed to be suitable for every candle size or heating method.

Nothing in this section replaces any applicable product safety requirements or our obligations concerning product safety.

5. Product Availability

Product availability may change due to inventory levels, supplier arrangements, seasonal demand or other operational circumstances.

We make reasonable efforts to maintain accurate product listings.

However, we cannot guarantee that every item will remain available at all times.

If an item becomes unavailable after an order has been placed, we will contact the customer and discuss an appropriate solution.

Depending on the circumstances, this may include a refund or another arrangement agreed with the customer.

We will not substitute a materially different product without appropriate customer agreement.

6. Pricing and Currency

Product prices are displayed in the currency identified on our website or during checkout.

Our website currently displays Australian destination settings with prices in US dollars (USD). Customers should review the currency indicator and checkout total before confirming a purchase.

The final order total may include:

• Product prices.

• Applicable promotional discounts.

• Any relevant taxes or charges.

• Shipping fees where applicable.

Our shipping fee structure is:

• Orders of US$10 or more qualify for free standard shipping.

• Orders below US$10 incur a US$5.99 shipping fee.

Any applicable delivery charge will be displayed before payment is completed.

Prices and promotional offers may change from time to time. A price change will not retrospectively alter an accepted order except where a correction or adjustment is permitted by law and appropriately communicated.

If a genuine pricing or listing error occurs, we will take reasonable steps to contact affected customers and resolve the issue fairly.

7. Orders and Order Acceptance

When you submit an order, you are making a request to purchase the selected products under the terms displayed at checkout.

After receiving your order, we may send an automated confirmation email acknowledging that your purchase request has been received.

An order confirmation does not necessarily mean that every payment, inventory or fulfilment verification has been completed.

We may review orders where reasonably necessary to:

• Verify payment information.

• Confirm product availability.

• Check delivery details.

• Investigate suspicious or potentially fraudulent transactions.

• Identify technical or pricing errors.

If an order cannot be fulfilled, we will notify you and arrange an appropriate resolution, including a refund where applicable.

We will not use order verification procedures to avoid obligations under Australian Consumer Law.

8. Payment Terms

Customers must complete payment using one of the payment methods available during checkout.

By submitting payment information, you confirm that:

• You are authorised to use the selected payment method.

• The information supplied is accurate.

• You authorise the relevant payment provider to process the transaction.

• You agree to pay the total amount presented before order submission.

Payments may be processed through independent third-party payment providers.

We do not control all aspects of third-party payment systems, exchange rates or financial institution processing arrangements.

Any additional foreign currency conversion fees imposed by a bank or payment provider are generally determined by that provider.

9. Shipping and Delivery

Grand Vault Lab offers shipping according to the destinations and services available at checkout.

Our standard shipping arrangement provides:

• Free shipping on merchandise subtotals of US$10 or more.

• A US$5.99 shipping charge for merchandise subtotals below US$10.

Delivery estimates, where provided, are indicative and may be affected by carrier operations, location, weather, public holidays and other circumstances.

For more detailed information, please refer to our Shipping Policy.

Nothing in these terms excludes any rights or remedies available where products are not supplied within the agreed or legally required timeframe.

10. Returns, Refunds and Exchanges

We want customers to feel confident purchasing decorative products from Grand Vault Lab.

Returns, refunds and exchanges are handled according to our Return and Refund Policy and applicable Australian Consumer Law.

Our voluntary change-of-mind arrangements are separate from mandatory consumer guarantees.

Where a product has a major failure, customers may generally choose a refund or replacement.

For a minor failure, we may be entitled to provide an appropriate remedy within a reasonable time.

No provision in these terms removes any statutory right that cannot lawfully be excluded.

11. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order enters the fulfilment or dispatch process.

Once a product has been dispatched or handed over to a delivery provider, cancellation may no longer be possible.

Where cancellation cannot be completed before dispatch, we may discuss available return options after delivery.

All cancellation requests will be handled subject to applicable consumer protection laws.

12. Customer Accounts and Security

Our website may allow visitors to create customer accounts or use account-related features.

If you create an account, you are responsible for maintaining the confidentiality of your login information.

You should notify us promptly if you suspect unauthorised access or unusual activity involving your account.

We may restrict or suspend account access where reasonably necessary to protect website security, investigate suspected fraud or address a breach of these terms.

Any account-related action remains subject to applicable law.

13. Intellectual Property Rights

Unless otherwise stated, original content appearing on the Grand Vault Lab website is owned by or licensed to the relevant rights holder.

This may include:

• Website text and descriptions.

• Original graphics and promotional materials.

• Logos and branding elements.

• Website layouts and visual arrangements.

• Original photographs and marketing content.

• Other protected creative materials.

These materials may be protected by Australian and international intellectual property laws.

Visitors may access website content for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, commercially exploit or republish protected materials without appropriate authorisation or a lawful basis.

Third-party brand names, trademarks and product materials remain the property of their respective owners.

14. Reviews and Customer Submissions

We welcome genuine customer feedback about our products and services.

If you submit a review, photograph, comment or other content, you confirm that:

• The information is genuine and not knowingly misleading.

• You have the right to submit the content.

• Your submission does not infringe another person's rights.

• Your submission does not contain unlawful or harmful material.

• You have obtained any necessary permissions for photographs containing other people or their property.

We may moderate or remove content that violates applicable law or these requirements.

Where you submit content for publication, you grant us a non-exclusive, royalty-free licence to display and use that content in connection with operating and promoting our store, subject to applicable privacy and consumer protection requirements.

We will not interpret this licence as permission to publish private information without an appropriate legal basis or consent.

15. Third-Party Services

Our website may use or link to third-party services, including payment providers, hosting platforms, delivery companies and external websites.

These services may operate under their own terms, privacy policies and security arrangements.

We are not responsible for the independent practices of third parties that we do not control.

However, this provision does not exclude any responsibility that cannot legally be excluded under Australian law.

16. Website Availability and Maintenance

We aim to maintain a reliable website and provide customers with convenient access to our products and services.

However, temporary interruptions may occur due to:

• Scheduled maintenance.

• Software updates.

• Hosting or server issues.

• Internet connectivity problems.

• Security incidents.

• Technical errors.

• Other circumstances outside our reasonable control.

We may update, modify or temporarily suspend certain website features where reasonably necessary.

We do not guarantee uninterrupted or completely error-free website operation at all times.

17. Limitation of Liability

To the extent permitted by applicable law, Grand Vault Lab is not responsible for losses arising from circumstances beyond our reasonable control.

This may include certain third-party service interruptions, telecommunications failures and unforeseen external events.

Customers should use decorative products according to their descriptions and instructions.

For example, loss or damage arising from using a fragile vase in an unsuitable environment or leaving a burning candle unattended may involve circumstances outside the intended product use.

However, nothing in these terms excludes, restricts or modifies:

• Consumer guarantees under Australian Consumer Law.

• Statutory rights or remedies that cannot legally be excluded.

• Liability for misleading or deceptive conduct where exclusion is prohibited.

• Any other liability that cannot lawfully be limited.

Any permitted limitation will apply only to the extent allowed by law.

18. Privacy

Your use of our website may involve the collection and handling of personal information.

Our Privacy Policy explains how personal information is collected, used, disclosed, stored and protected.

We aim to handle personal information responsibly and in accordance with applicable privacy requirements.

19. Changes to These Terms

We may revise these Terms of Service from time to time to reflect changes in our products, business operations, website functionality or legal requirements.

Any revised version will be published on our website with an updated effective date.

Changes will not retrospectively remove rights or obligations that have already accrued, except where permitted by law.

Customers are encouraged to review these terms periodically.

20. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of Queensland, Australia, together with applicable Commonwealth legislation.

Relevant legal frameworks include:

• Competition and Consumer Act 2010 (Cth).

• Australian Consumer Law.

• Fair Trading Act 1989 (Qld).

• Privacy Act 1988 (Cth), where applicable.

• Electronic Transactions (Queensland) Act 2001 (Qld).

• Other applicable Queensland and Commonwealth legislation.

Any dispute arising from these terms will be subject to the jurisdiction of the courts of Queensland and any courts with relevant appellate jurisdiction, subject to applicable mandatory consumer protection laws.

Nothing in this clause deprives consumers of rights or protections available under mandatory laws.

21. Severability

If any provision of these terms is found to be unlawful, invalid or unenforceable, that provision will be severed or limited to the extent necessary.

The remaining provisions will continue to apply to the extent permitted by law.

22. Entire Agreement

These Terms of Service, together with our Return and Refund Policy, Privacy Policy, Shipping Policy, Contact Information and Legal Notice, form the principal terms governing the use of our website and purchases from Grand Vault Lab.

Where applicable law provides a mandatory consumer right or protection, that right or protection takes priority over any inconsistent provision.

23. Contact Information

For questions regarding these terms, website access, purchases or customer services, please contact:

Business Name: DEW CLOUD
Trading Name: Grand Vault Lab
Contact Person: Kerrie Courtney
Email: [email protected]
Business Address: 12 Glenrosa Rd, Red Hill QLD 4059, Australia
Website: https://www.grandvaultlab.com

Thank you for choosing Grand Vault Lab. We appreciate your business and look forward to helping you create beautiful spaces through thoughtful decorative details.