Legal notice

Legal Notice

Effective Date: 11 November 2026

Welcome to Grand Vault Lab. This Legal Notice provides important information about the ownership, operation, content and permitted use of our website, https://www.grandvaultlab.com.

By accessing or using our website, you acknowledge that you have read and understood this notice, together with our Terms of Service and other applicable website policies.

Our objective is to maintain transparent business information, provide accurate product representations and operate our online store in accordance with applicable Australian laws.

1. Business Identification

This website is operated under the following business details supplied by the business:

Business Name: DEW CLOUD

Trading Name: Grand Vault Lab

Contact Person: Kerrie Courtney

Business Address:

12 Glenrosa Rd,
Red Hill QLD 4059,
Australia

Return Address:

12 Glenrosa Rd,
Red Hill QLD 4059,
Australia

Customer Service Email: [email protected]

Official Website: https://www.grandvaultlab.com

The legal identity and business registration details should be verified against the relevant Australian business registration records before publication.

2. Nature of Our Business

Grand Vault Lab operates as an online retail store specialising in decorative products designed to enhance residential and other suitable interior environments.

Our product categories include:

Artificial Plants and Flowers

Decorative artificial greenery and floral arrangements intended to bring botanical-inspired colour and visual interest to interior spaces.

Vases

Decorative vessels offered in different designs, shapes, finishes and materials, intended for floral displays or decorative presentation.

Candle Holders

Decorative accessories designed to complement home interiors and create a pleasant atmosphere when used in accordance with their intended purpose and safety instructions.

Our products are intended to support personal styling preferences and everyday decorative needs.

3. Website Content and Information Accuracy

We make reasonable efforts to ensure that information published on our website is accurate, relevant and up to date.

Website content may include:

Product descriptions.
Product photographs and illustrations.
Product specifications.
Product dimensions and materials.
Prices and promotional offers.
Product availability.
Shipping information.
Return and refund procedures.
Customer service details.
Other business-related information.

Despite these efforts, occasional errors, omissions or outdated information may occur.

We reserve the right to correct website information and update content when reasonably necessary.

Where a correction affects an existing transaction or a customer's legal rights, we will handle the matter in accordance with applicable law.

Nothing in this notice authorises misleading or deceptive representations or removes any obligation imposed under Australian Consumer Law.

4. Product Images and Representations

Product images are provided to help customers understand the appearance and decorative characteristics of the products offered.

Some minor visual differences may occur because of:

Screen brightness and colour settings.
Different display technologies.
Lighting conditions during photography.
Natural variations in decorative finishes.
Differences between individual product batches.

Artificial flowers may also have flexible stems or decorative components that require gentle adjustment after unpacking.

Customers should review product specifications and descriptions carefully before purchasing.

However, a visual difference does not remove a customer's right to a remedy where a product materially differs from its description or fails to meet an applicable consumer guarantee.

5. Product Use and Safety

Customers should use products according to their intended purpose and any instructions supplied.

Artificial plants and flowers should be kept away from excessive heat and other conditions that may damage decorative materials.

Fragile vases should be placed on suitable, stable surfaces and handled with appropriate care.

Candle holders should be used with compatible candles and placed away from combustible materials. Burning candles should never be left unattended.

Where a product includes electrical components, customers should follow the applicable manufacturer instructions and safety information. No product should be used contrary to its supplied operating instructions.

Nothing in this section limits our obligations regarding product safety or consumer guarantees.

6. Intellectual Property

Unless otherwise stated, original website materials are owned by or licensed to the relevant rights holder.

Protected materials may include:

Original website text.
Logos and brand elements.
Product descriptions.
Graphics and illustrations.
Original photographs.
Marketing content.
Website layouts and visual designs.

These materials may be protected under applicable copyright, trademark and other intellectual property laws.

Unauthorised reproduction, distribution, modification, publication or commercial exploitation of protected materials is prohibited unless appropriate permission has been obtained or a legal exception applies.

Third-party names, trademarks, product brands and other protected materials remain the property of their respective owners.

7. Australian Consumer Protection

Grand Vault Lab acknowledges the consumer rights provided under Australian Consumer Law, contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

Applicable consumer guarantees protect customers when purchasing goods and services in Australia.

These protections include requirements concerning:

Acceptable quality.
Fitness for disclosed and ordinary purposes.
Correspondence with product descriptions.
Ownership and possession.
Compliance with applicable consumer guarantees.
Other statutory consumer protections.

Where a product fails to meet an applicable consumer guarantee, the customer may be entitled to a repair, replacement, refund or other appropriate remedy.

For major failures, consumers may generally choose a refund or replacement.

For minor failures, an appropriate remedy may be provided within a reasonable time.

Nothing in this Legal Notice, our Terms of Service or any other website policy excludes, restricts or modifies a consumer right or guarantee that cannot legally be excluded under Australian law.

8. Privacy and Personal Information

We recognise the importance of protecting personal information collected through our website.

Information may be collected and handled for legitimate business purposes, including order processing, payment administration, delivery arrangements, customer support, website administration and security.

Our Privacy Policy explains how information is collected, used, disclosed, retained and protected.

We aim to comply with applicable privacy requirements, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where they apply to our business.

9. Third-Party Websites and Services

Our website may contain links to external websites, payment providers, shipping services and other third-party resources.

These external services are independently operated and may be subject to their own terms, conditions and privacy policies.

Grand Vault Lab does not control the content, security or independent operating practices of websites that we do not own or manage.

Customers should review the relevant terms and privacy notices before using external services.

Nothing in this section excludes any responsibility that cannot lawfully be excluded under applicable legislation.

10. Website Security and Availability

We take reasonable steps to maintain the security, functionality and availability of our website.

However, electronic services may occasionally experience:

Temporary interruptions.
Technical errors.
Hosting disruptions.
Software compatibility issues.
Network failures.
Cybersecurity incidents.
Scheduled maintenance.

We may update or temporarily suspend website features where reasonably necessary to maintain or improve our services.

We do not guarantee that the website will always operate without interruptions or technical errors.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Grand Vault Lab is not responsible for losses arising from circumstances outside its reasonable control.

This may include certain third-party service disruptions, telecommunications interruptions and unexpected external events.

Customers should use decorative products in accordance with their descriptions, intended purposes and supplied instructions.

However, nothing in this notice excludes, restricts or modifies any:

Consumer guarantee.
Statutory right or remedy.
Liability for conduct that cannot legally be excluded.
Other legal obligation that cannot lawfully be limited.

Where a limitation of liability is permitted, it will apply only to the extent allowed by law.

12. Applicable Legislation

The operation of Grand Vault Lab and the use of our website are subject to applicable Queensland and Commonwealth laws.

Relevant legislation may include:

Competition and Consumer Act 2010 (Cth).
Australian Consumer Law.
Fair Trading Act 1989 (Qld).
Privacy Act 1988 (Cth), where applicable.
Electronic Transactions (Queensland) Act 2001 (Qld).
Other applicable Commonwealth and Queensland legislation.

These laws provide the legal framework for consumer protection, fair trading, privacy and electronic transactions.

13. Governing Law and Jurisdiction

This Legal Notice is governed by the laws of Queensland, Australia, together with applicable Commonwealth legislation.

Any legal dispute relating to the operation of this website or our services will be subject to the jurisdiction of the courts of Queensland and any courts with relevant appellate jurisdiction, subject to mandatory consumer protection laws.

Nothing in this provision prevents a consumer from exercising rights available under applicable mandatory laws.

14. Changes to This Legal Notice

We may update this Legal Notice from time to time to reflect changes in business operations, website content, product offerings or legal requirements.

Revised information will be published on our website with an updated effective date.

Customers are encouraged to review this notice periodically.

15. Legal and General Enquiries

For questions about this Legal Notice, business information, website content or other legal matters concerning our online store, please contact:

DEW CLOUD
Trading as Grand Vault Lab